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FAQ

78759020

Frequently Asked Questions

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00 - 22:00 hours and check- out is until 10:00 hours.

Q. Is there internet connection?
A. Yes, free WiFi is provided throughout the property.

Q. Can you store my luggage before check-in?
A. Yes, we can store your luggage before check-in and after check-out.

Q. Do you charge any cancellation fee?
A. Yes, the cancellation fee depends on your reservation plan. Please refer to your reservation policy.

Q. Do you have non-smoking rooms?
A. All the rooms are non-smoking rooms. There is a smoking area. 

Q. How much is the parking fee?
A. Staying guest can use with free of charge. 

Q. Do you provide Yukata?
A. We provide Yukata (cotton kimono) which you can wear inside the property. 

Q. Do we need the reservation for a meal?
A. Dinner (if your reservation is not meal include)  we need to know 2 days before your arrival. 
Breakfast, please let us know at your check-in.
・Dinner 4,320 JPY (Japanese cuisine only )  18:00 ~ 19:00
・Breakfast 1,080 JPY (Japanese or Western style) 7:30 ~ 9:00 
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